Terms of Service

These Terms of Service govern your use of the services offered by Filova Ltd ("Filova", "we") at filova.io. Filova Ltd is a company registered in England and Wales under company number 17263134. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Filova serves clients globally, both through bespoke agency services and through its own SaaS products, including Wava (WhatsApp AI customer support) and Consentio (cookie consent compliance platform), available to businesses in the UK, EU, US, Turkey, and elsewhere.

By visiting our site or using our services, you accept these terms.

Filova provides business process automation, data collection, AI integration, and dashboard/integration consulting services for businesses, on a custom quote basis rather than a fixed price list. Scope, timeline, and fees are agreed separately in writing (proposal/contract) for each client.

In addition, Filova develops and operates its own SaaS products, offered globally on a subscription basis. Product-specific terms for these products are presented separately at signup, where applicable.

Payment terms are specified in each project's proposal/contract. Unless otherwise stated, payments are collected at project start and/or tied to project milestones. Prices may be quoted in GBP, USD, EUR, or other currencies depending on the client's location.

Payments may be processed securely through third-party payment providers (e.g. Stripe). Filova does not store your card details on its own systems.

Ownership of bespoke deliverables created for a project, once fully paid, transfers to the client upon delivery, unless otherwise agreed in writing.

Filova's general methods, templates, libraries, and know-how, together with the source code and branding of its own products such as Wava and Consentio, remain Filova's property.

Where you are a consumer based in the United Kingdom, nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where you are based outside the UK, including in Turkey, the EU, or the US, mandatory consumer protection rules of your local jurisdiction remain unaffected by these Terms, to the extent they apply (see our Refund and Cancellation Policy).

Either party may terminate a service by written notice, subject to the terms of the applicable project contract.

Fees earned for work completed up to termination are handled under our Refund and Cancellation Policy.

Filova undertakes to perform its services with reasonable care and skill. We are not liable for indirect losses, loss of profit, or data loss, absent negligence or wilful misconduct.

Filova's total liability is limited to the fees paid under the relevant project or subscription.

These Terms are governed by the laws of England and Wales, the jurisdiction in which Filova Ltd is registered. The courts of England and Wales have exclusive jurisdiction over any disputes.

This is without prejudice to any mandatory consumer protection rights you may have under the law of your own country of residence, where applicable.

For questions about these Terms, contact us at info@filova.io.

These Terms may be updated as needed. The current version is always published on this page.